Phone, texting, and the AI receptionist

Every plan includes a clinic number with calling and texting. Calls, voicemail, texts, and faxes all land in the Inbox.

Set it up

Open Settings → Phone and AI. Here you set:

• Your greeting and business hours.
• When the AI receptionist answers: Off, After hours, When the desk is busy (after four rings or when every line is in use), or Always.
• Whether the assistant answers texts that are not a simple reply.
• Your answers: parking, prices, what to wear, and anything else clients ask. The receptionist, website chat, and texts all use them.

Choose Try it to see how the assistant would answer a question by call, text, and chat. Nothing is sent.

Reminders and replies

Reminders go out at the times set in Settings → Booking → Reminders, in each client's preferred channel, and never during their quiet hours. A client can reply C to confirm, R to reschedule, or X to cancel.

Keeping it private

Texts never name a service or a health detail. They say "your visit" and link to the manage page, where the client signs in to see more.

Keep your number

We can move your current number to Freedom Practice, and we handle the carrier registration that business texting needs. Ask through Contact support.