Booking policies

Policies decide what clients agree to when they book. Change them in Settings → Policies; the booking page shows the current wording.

Cancellation window

Clients can cancel or reschedule from their confirmation text, email, or the client hub up to the window you set, such as 24 hours before. Inside the window, the visit counts as a late cancellation.

Fees and cards

• Card required: new clients add a card to book. Returning clients can use the card on file.
• Late cancellation and missed-visit fees: charged to the card on file, or added to the balance when there is no card. The front desk can waive a fee with a reason; see Balances and receipts.
• VA Community Care: clients who choose it skip the card and enter their authorization number instead.

More booking options

Settings → Booking adds:

• Approve before confirming on chosen services. Requests wait on staff Home until someone approves or declines.
• A daily cap on online bookings per service, and a weekly cap per client.
• Reminder times: by default one week before by email, one day before, and three hours before.