Hours, days off, and time off

Set each practitioner's usual weekly hours, open or close single dates, and approve time-off requests.

For: OwnersManagersPractitioners

Settings → Hours with weekly blocks and single dates.
Settings → Hours with weekly blocks and single dates. From the demo clinic; every name is made up.

Clients can only book inside a practitioner's hours, and only times that are free. If someone shows no open times, their hours are the first place to look.

Usual weekly hours

  1. Open Settings → Hours (practitioners see My hours).
  2. Pick the person and the day, then add one or more blocks, such as 9:00 to 12:00 and 1:00 to 5:00.
  3. Choose Save weekly hours.

Single dates

For a part-time schedule or a one-off change, add a single date as open (extra hours that day) or off (no bookings that day). Single dates win over the weekly hours.

Time off

A practitioner can choose Request time off for a range of days. A manager or owner approves it, and the days turn into days off. Visits already booked on those days are not moved; use Move visits to someone else in Hours to hand them to another practitioner.

Who can change what

A practitioner changes only their own hours. Managers, admins, and owners change anyone's. Clinics with more than one location can give each location its own time zone under Settings → Locations.

Still stuck? Contact support, or in the app open your account menu and choose Contact support.