Let Freedom Tech support into your account
Give support a set time in your clinic to help, see everything they do in the audit log, and end it any time.
For: Owners
Sometimes the quickest fix is for us to look at your screen. Support can only sign in to your clinic when the owner allows it, for a time you choose.
Let support in
- Open Settings → Security and find Support access.
- Pick how long: 1 hour, 24 hours, or 3 days.
- Optionally, say what to look at. Please leave out client details.
- Choose Let support in.
What support can and cannot do
- Support sees what an admin sees, so we can follow the same steps you do.
- Support cannot export your data, change billing, change security settings, or give itself more time.
- A yellow bar across the top shows while support is signed in.
- Every step is in your Audit log with a support label, not under one of your logins.
End it
Choose End support access now at any time. Support is signed out on its next click. Access also ends on its own when the time runs out.
Still stuck? Contact support, or in the app open your account menu and choose Contact support.